Terms and Conditions

By submitting a booking request, you agree to the terms and conditions set out below: 

  • You must be aged 18 or over to attend one of our courses/trips.

  • For courses/trips that are $300 or under, full payment is require to secure your booking.

  • For courses/trips over $300, a payment of a deposit of 20% or the full course/trip fee is required to secure your booking.

  • All deposits are non-refundable and non-transferable. 

  • Full payment is required 60 days before the course/trip start date.

  • If the balance is not paid by this date we reserve the right to re-sell your course/trip space without refunding your deposit.

  • If a cancellation is made 60 days or more before course start date, a full refund will be given less the 20% deposit.

  • If a cancellation is made more than 30 days, but less than 60 days from course start date, a charge of 50% of full payment will be applied.

  • Individual products may be subject to additional Terms and Conditions which will be stated on the booking of that product.

  • No refund will be given for cancellations with less than 30 days notice.

  • We do not offer alternative dates if you need to cancel the dates that you have booked. 

  • A full refund of your course/trip fee will be made should Tasman Adventure cancel your course/trip for any reason other than non-payment of the balance due.

  • You should ensure you are fully insured for your course/trip to cover all cancellation and medical emergencies as well as equipment loss or theft.

  • Should the minimum course/trip ratio or trip numbers not be met, and the course/trip is cancelled, you will be offered a choice of alternative dates or a full refund. We accept no responsibility for any additional costs incurred.

  • Should you have to leave a course/trip early due to ill health, injury or other unforeseen circumstance, you will be required to pay for any associated transport or accommodation costs.

  • Should you be unable to arrive at the designated meeting point at the designated start time, for any elements of your course/trip, for whatever reason, including weather issues, road closures or transport problems, we will not be liable for any refunds or transfer of dates.

  • You agree to abide by any decisions made by Tasman Adventure instructors/guides or associate instructors/guides with regard to the safety of the course/trip participants.

  • You are aware that the weather plays an important factor in outdoor activities, and agree to any change to the course/trip programme that is prompted by the prevailing weather conditions.

  • You are aware that your course/trip may contain an element of risk. 

  • You are physically fit for the course/trip you have chosen and will inform the instructor/guide of any medical condition that might affect your ability to complete the course/trip safely.

  • We reserve the right to change these Terms and Conditions at any time without notifying customers. Any future bookings you may make, will be made subject to the Terms and Conditions which apply at the time of booking and you are advised to read all the Terms and Conditions carefully on each occasion prior to making a booking.

Please note: we work with locally-based, and NZ owned, partner companies to provide some of our services.

Special Note:

New Zealand’s compensation scheme (ACC) provides only limited assistance to visitors to New Zealand who are injured. If you are not a New Zealand resident, we strongly recommend that you have full and comprehensive insurance cover, including medical treatment cover, in case of injury.